Notice history

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

Mar 2024

Apr 2024

May 2024

May 2024

Utopia - Centerville, UT Maintenance, Upgrade/Testing

Completed
May 24, 2024 at 12:00 PM
Completed
May 24, 2024 at 12:00 PM
The scheduled maintenance has been completed.
In progress
May 24, 2024 at 6:00 AM
In progress
May 24, 2024 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
May 24, 2024 at 5:00 AM
Planned
May 24, 2024 at 5:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
May 09, 2024 at 7:53 PM
Planned
May 09, 2024 at 7:53 PM
DESCRIPTION: UTOPIA maintenance CV005 power upgrade/testing in Centerville UT MAINTENANCE START TIME: 5/24/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/24/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Utopia - Murray, UT Power Maintenance

Completed
May 24, 2024 at 12:00 PM
Completed
May 24, 2024 at 12:00 PM
The scheduled maintenance has been completed.
In progress
May 24, 2024 at 6:00 AM
In progress
May 24, 2024 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
May 24, 2024 at 5:00 AM
Planned
May 24, 2024 at 5:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
May 10, 2024 at 7:05 PM
Planned
May 10, 2024 at 7:05 PM
DESCRIPTION: MU008 (Murray, UT) Power Maintenance MAINTENANCE START TIME: 5/24/2024 12:00 AM MST MAINTENANCE STOP TIME: 5/24/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Emergency Maintenance for Florida - 05/14/2024

Completed
May 14, 2024 at 3:00 AM
Completed
May 14, 2024 at 3:00 AM
The scheduled maintenance has been completed.
In progress
May 14, 2024 at 2:00 AM
In progress
May 14, 2024 at 2:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
May 14, 2024 at 1:00 AM
Planned
May 14, 2024 at 1:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
May 13, 2024 at 7:41 PM
Planned
May 13, 2024 at 7:41 PM
Please be informed that we will be performing an emergency maintenance for Florida. The purpose of this maintenance is to Upgrade our Link to continue providing better services to customers. The details of the planned maintenance are listed below. Date: 05/14/2024 Est Start Time: 12:00 AM EST Est Completion Time: 01:00 AM EST Customers Affected: All Customers served by Open Infra in Florida except those in Arcadia.

Resolved
May 09, 2024 at 4:02 AM
Resolved
May 09, 2024 at 4:02 AM
The outage has been resolved. All services have been restored. Customers were down due to a power outage.
Update
May 09, 2024 at 2:17 AM
Update
May 09, 2024 at 2:17 AM
There are 300+ residential customers affected. ETR: N/A
Investigating
May 09, 2024 at 2:12 AM
Investigating
May 09, 2024 at 2:12 AM
UTOPIA has been alerted to an outage in the SY001 footprint(s) in Syricuse City, UT. Field Services are in transit to the site. There are 200+ residential customers affected. Updates will be sent as

FLORIDA - openinfra upgrade

Completed
May 07, 2024 at 10:00 AM
Completed
May 07, 2024 at 10:00 AM
The scheduled maintenance has been completed.
In progress
May 07, 2024 at 6:00 AM
In progress
May 07, 2024 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
May 07, 2024 at 5:00 AM
Planned
May 07, 2024 at 5:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
May 06, 2024 at 11:14 PM
Planned
May 06, 2024 at 11:14 PM
openinfra is upgrading a fiber link that will provide more capacity to fix the speed issues.

Apr 2024

Resolved
April 27, 2024 at 5:02 AM
Resolved
April 27, 2024 at 5:02 AM
The outage has been resolved. All services have been restored. The switch stack was power cycled.
Investigating
April 27, 2024 at 4:12 AM
Investigating
April 27, 2024 at 4:12 AM
UTOPIA has been alerted to an outage in the OR002 footprint(s) in OR002, UT. Field Services are in transit to the site. There are 120 residential customers affected. Updates will be sent as we know

STRATAFI Maintenance Alert - M042320241

Completed
April 24, 2024 at 10:59 AM
Completed
April 24, 2024 at 10:59 AM
The scheduled maintenance has been completed.
In progress
April 24, 2024 at 5:59 AM
In progress
April 24, 2024 at 5:59 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
April 24, 2024 at 4:59 AM
Planned
April 24, 2024 at 4:59 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
April 15, 2024 at 2:59 PM
Planned
April 15, 2024 at 2:59 PM
We would like to inform you that StrataFl and/or one of our partners will be conducting scheduled maintenance as described below. During this time, you will experience brief service disruptions. We apologize for any inconvenience this may cause and assure you that the technicians will work diligently to restore services as quickly as possible. Date of Outage: April 23, 2024 Start Time: 2359 PM MST End Time: 0459 AM MST Reason for Maintenance: Upgrade firmware to ensure continued stability and security.

Resolved
April 15, 2024 at 2:22 AM
Resolved
April 15, 2024 at 2:22 AM
The outage has been resolved. All services have been restored. Power Outage / Batt failed to engage
Investigating
April 15, 2024 at 12:42 AM
Investigating
April 15, 2024 at 12:42 AM
UTOPIA has been alerted to an outage in the OR022-ADS-7001-7010 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 578 residential customers affected.

Utopia - Murray, UT Power Upgrade Maintenance

Completed
April 12, 2024 at 12:00 PM
Completed
April 12, 2024 at 12:00 PM
The scheduled maintenance has been completed.
In progress
April 12, 2024 at 6:00 AM
In progress
April 12, 2024 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
April 12, 2024 at 5:00 AM
Planned
April 12, 2024 at 5:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
March 28, 2024 at 6:50 PM
Planned
March 28, 2024 at 6:50 PM
DESCRIPTION: UTOPIA maintenance MU012 (Murray, Utah) Power upgrade/testing MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Resolved
April 09, 2024 at 4:00 PM
Resolved
April 09, 2024 at 4:00 PM
The damaged rectifier has been replaced.
Update
April 09, 2024 at 3:19 PM
Update
April 09, 2024 at 3:19 PM
Field technicians are still in the process of replacing the damaged rectifier. We'll provide you with updates as progress is made.
Update
April 09, 2024 at 2:45 PM
Update
April 09, 2024 at 2:45 PM
OpenInfra field technicians are currently in the process of replacing the faulty rectifier. We'll provide you with updates as they become available.
Update
April 09, 2024 at 2:32 PM
Update
April 09, 2024 at 2:32 PM
There has been a flooding in the area causing a damage to our rectifier. Field techs will be replacing the damaged rectifier after removing the water inside our nodes to avoid more damage to the other equipment. ETR is still unknown, and we will continue to keep you updated on any developments as they become available.
Identified
April 09, 2024 at 2:32 PM
Identified
April 09, 2024 at 2:32 PM
OpenInfra has identified a network outage affecting a specific area of Pilot Point, Texas. Field technicians are currently on-site evaluating the power issue, and we will provide further updates as they become available.

Mar 2024

Resolved
March 28, 2024 at 5:42 AM
Resolved
March 28, 2024 at 5:42 AM
The outage has been resolved. There was a power issue at the cabinet. All services have been restored.
Investigating
March 28, 2024 at 4:42 AM
Investigating
March 28, 2024 at 4:42 AM
UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 270 residential customers affected. Updates will be sent as we kno

Resolved
March 28, 2024 at 2:51 PM
Resolved
March 28, 2024 at 2:51 PM
The transportation service has finished the restoration, so all customers should be back online by now. If not, try unplugging the ONT for a few minutes. If that doesn't resolve the issue, please contact us, and we'll open a ticket to expedite a field technician.
Update
March 28, 2024 at 4:07 AM
Update
March 28, 2024 at 4:07 AM
Latest update on the outage: Crews are excavating at this time so they can repair the conduits. They are also shifting slack in preparation so they can splice at one end. They will need to replace about 2500' of cable to restore services. We will keep you posted.
Identified
March 28, 2024 at 12:22 AM
Identified
March 28, 2024 at 12:22 AM
Transport provider has splicers on site and are looking for the damaged fiber. We will keep you posted.
Update
March 28, 2024 at 12:22 AM
Update
March 28, 2024 at 12:22 AM
Transport provider continues to work on the fault isolation. ETR is still unknown, and we will continue to follow up for new updates. We will keep you posted.
Update
March 27, 2024 at 9:06 PM
Update
March 27, 2024 at 9:06 PM
We've been informed by OpenInfra about a network outage impacting customers in North Texas. They're presently conducting fault isolation and will provide updates as they become available.
Investigating
March 27, 2024 at 8:58 PM
Investigating
March 27, 2024 at 8:58 PM
OpenInfra has alerted to an ongoing outage. Investigation is underway to determine the cause, and further details will be shared shortly.

AMMON CORE UPGRADE

Completed
March 27, 2024 at 9:00 AM
Completed
March 27, 2024 at 9:00 AM
The scheduled maintenance has been completed.
In progress
March 27, 2024 at 6:00 AM
In progress
March 27, 2024 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
March 27, 2024 at 5:00 AM
Planned
March 27, 2024 at 5:00 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
March 26, 2024 at 1:12 AM
Planned
March 26, 2024 at 1:12 AM
We are upgrading the hardware in ammon with new Juniper hardware. the internet will probably be down for 10 minutes. the server will be moved after and be down for probably 10 minutes as well. but shouldnt really affect anything.

Utopia - Orem, UT Migration Maintenance

Completed
March 22, 2024 at 12:01 PM
Completed
March 22, 2024 at 12:01 PM
The scheduled maintenance has been completed.
In progress
March 22, 2024 at 6:00 AM
In progress
March 22, 2024 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
March 22, 2024 at 4:59 AM
Planned
March 22, 2024 at 4:59 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
March 07, 2024 at 9:21 PM
Planned
March 07, 2024 at 9:21 PM
DESCRIPTION: OR032 Ring migration MAINTENANCE START TIME: 3/22/2024 12:00 AM MST MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Utopia - Orem, UT Migration Maintenance

Completed
March 22, 2024 at 12:00 PM
Completed
March 22, 2024 at 12:00 PM
The scheduled maintenance has been completed.
In progress
March 22, 2024 at 6:00 AM
In progress
March 22, 2024 at 6:00 AM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
March 22, 2024 at 4:59 AM
Planned
March 22, 2024 at 4:59 AM
Maintenance will begin as scheduled in 60 minutes.
Planned
March 07, 2024 at 9:20 PM
Planned
March 07, 2024 at 9:20 PM
DESCRIPTION: OR029 Ring migration MAINTENANCE START TIME: 3/22/2024 12:00 AM MST MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Mar 2024 to May 2024

sumofiber - Notice history

All systems operational

Notice history

May 2024

Apr 2024

Mar 2024