sumofiber - Notice history

All systems operational

100% - uptime

Hosted PBX - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Billing System - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Providence City - Operational

99% - uptime
Jul 2024 · 100.0%Aug · 99.95%Sep · 98.36%

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Jul 2024
Aug 2024
Sep 2024

Yellowstone Fiber - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Bountiful City Fiber - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Lehi City Fiber - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Idaho Falls Fiber - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Ammon Fiber - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Tampa - Operational

100% - uptime
Jul 2024 · 99.93%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Dallas - Operational

99% - uptime
Jul 2024 · 99.58%Aug · 98.78%Sep · 98.97%

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Jul 2024
Aug 2024
Sep 2024

Denver - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

UTOPIA Maintenance OR005 topology change 9/27/2024
  • Completed
    September 27, 2024 at 12:00 PM
    Completed
    September 27, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    September 27, 2024 at 6:00 AM
    In progress
    September 27, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    September 27, 2024 at 6:00 AM
    Planned
    September 27, 2024 at 6:00 AM

    DESCRIPTION: UTOPIA Maintenance OR005 topology change 9/27/2024

    CATEGORY: Network Hardware Device/CapacityUpgrade

    MAINTENANCE START TIME:

    MAINTENANCE STOP TIME:

    SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance: CV001 Centerville
Scheduled for September 27, 2024 at 6:00 AM – 12:00 PM about 6 hours
  • Planned
    September 27, 2024 at 6:00 AM
    Planned
    September 27, 2024 at 6:00 AM
    MAINTENANCE NOTIFICATION: CV001 Centerville START: 9/27/2024 12:00 AM MST STOP: 9/27/2024 6:00 AM MST We have a planned maintenance tonight. All customers will experience a brief outage as we perform maintenance. ~489 residential customers will be affected.
OpenInfra Texas Outage
  • Resolved
    Resolved

    OpenInfra has informed us that this incident has been resolved.

    If you still do not have internet, try rebooting your wifi router. Beyond this, please reach out to us for support at 844-GET-SUMO.

  • Investigating
    Investigating

    OpenInfra has informed us of another fiber outage.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Update
    OpenInfra confirmed that the outage is caused by the same company responsible for the previous long outage due to a fiber cut. During their investigation, they discovered multiple drill marks at various locations, indicating that the fiber may be cut in multiple places. OpenInfra does not have an estimated time of restoration (ETR) at this time.
  • Identified
    Update
    We have requested updates from OpenInfra as we continue to see modems offline. So far, they have only confirmed a fiber outage in Little Elm and Aubrey, Texas.
  • Identified
    Update
    OpenInfra has identified a fiber outage in Aubrey and Little Elm, Texas, and is currently investigating the issue.
  • Identified
    Identified
    OpenInfra has confirmed a loss of connection to a node in Aubrey, Texas, We are currently waiting for them to provide an estimated time of restoration (ETR).
  • Investigating
    Update
    We have contacted OpenInfra NOC and are awaiting their response, but we are observing multiple modems currently showing as offline, indicating a fiber outage.
  • Investigating
    Investigating
    We are gathering information from OpenInfra and will update once we get more information.
UTOPIA Maintenance WV001.6 fiber damage repair
  • Completed
    September 25, 2024 at 2:13 PM
    Completed
    September 25, 2024 at 2:13 PM
    Maintenance has completed successfully.
  • In progress
    September 25, 2024 at 4:28 AM
    In progress
    September 25, 2024 at 4:28 AM
    Maintenance is now in progress.
  • Planned
    September 25, 2024 at 12:10 AM
    Planned
    September 25, 2024 at 12:10 AM

    DESCRIPTION: UTOPIA Maintenance WV001.6 fiber damage repair

    MAINTENANCE START TIME: 09/24/2024 06:10 PM MDT

    MAINTENANCE STOP TIME: 09/25/2024 06:00 AM MDT

    SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

    BUSINESS/ENTERPRISE CUSTOMERS: 3

    RESIDENTIAL CUSTOMERS: 0

OpenInfra Service Outage Reported in Pilot Point, Aubrey, and Krugerville
  • Resolved
    Resolved
    The 3rd party long haul carrier had replaced the damaged fiber
  • Investigating
    Update
    OpenInfra's third-party long-haul carrier has confirmed a fiber cut in their network and is working to pinpoint the location. There is no estimated time of repair (ETR) at this moment, but we will keep you updated.
  • Investigating
    Update
    OpenInfra has notified the third-party fiber long-haul carrier, and field technicians are en route.
  • Investigating
    Investigating
    OpenInfra has informed us of an outage affecting Pilot Point, Aubrey, and Krugerville.

Aug 2024

Utopia Outage in Orem (OR023)
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    DESCRIPTION: UTOPIA has been alerted to an outage in the OR023 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 10 Customers affected including businesses. Updates will be sent as
OpenInfra Fiber Issues Impacting Speeds
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    OpenInfra has informed us that they can now confidently confirm the speed issues were resolved last night. They have conducted tests with 100% success and will continue monitoring through the Spring Hill nodes.
  • Investigating
    Update

    At this time, we have not received any new information or updates from OpenInfra regarding the current situation. As soon as any developments are communicated, we'll make sure to share them promptly.

  • Investigating
    Update

    OpenInfra has informed us that their attempt to resolve the speed issue was unsuccessful. They have not provided an updated timeline, but we have already requested this information from them.

  • Investigating
    Update

    We are still awaiting confirmation on when the maintenance is scheduled to take place. To provide some context, the issue is happening because OpenInfra has oversubscribed their fiber network, leading to speed problems during peak usage times. This issue affects all ISPs using OpenInfra's infrastructure. Once we receive confirmation from OpenInfra, we will update this page.

  • Investigating
    Investigating

    We are receiving numerous calls regarding slow download and upload speeds. OpenInfra is aware of the issue and is currently awaiting the delivery of new optics. They have informed us that the optics are expected to arrive by Tuesday, with the replacement planned for midweek next week. We will provide more information on the timeline as soon as we receive further updates from OpenInfra.

Utopia Maintenance - Orem (OR007) - 2024-08-30 00:00:00
  • Completed
    August 30, 2024 at 12:00 PM
    Completed
    August 30, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 30, 2024 at 6:00 AM
    In progress
    August 30, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 30, 2024 at 6:00 AM
    Planned
    August 30, 2024 at 6:00 AM

    UTOPIA maintenance OR007 power maintenance and testing. All customers will experience a brief outage while maintenance is being performed. 177 Residential customers. 9 Business/Enterprise customers.

Utopia Maintenance - Morgan (MR001) - 2024-08-30 00:00:00
  • Completed
    August 30, 2024 at 12:00 PM
    Completed
    August 30, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 30, 2024 at 6:00 AM
    In progress
    August 30, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 30, 2024 at 6:00 AM
    Planned
    August 30, 2024 at 6:00 AM
    Utopia - Fixing Aerial line. All customers will experience a brief outage while maintenance is being performed.
Utopia Maintenance - Clearfield (CF006) - 2024-08-30 00:00:00
  • Completed
    August 30, 2024 at 12:00 PM
    Completed
    August 30, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 30, 2024 at 6:00 AM
    In progress
    August 30, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 30, 2024 at 6:00 AM
    Planned
    August 30, 2024 at 6:00 AM

    MAINTENANCE NOTIFICATION: CF006 - Clearfield

    START: 8/30/2024 12:00 AM MST

    STOP: 8/30/2024 6:00 AM MST

    We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~569 residential customers will be affected.

Jul 2024

OpenInfra: Outage in Aubrey and Krugerville, Texas
  • Resolved
    Resolved

    OpenInfra: Field techs have completed the fiber repair

  • Identified
    Identified

    OpenInfra: Field techs has identified that the cause of this outage is a damaged fiber optic cable. They are now working on the repair. We will keep you posted.

  • Investigating
    Investigating

    OpenInfra has notified us of an outage in Aubrey and Krugerville, Texas. Field services are currently on-site troubleshooting and isolating the issue.

OpenInfra - Network disturbance in Pilot Point, Aubrey & Krugerville Texas
  • Resolved
    Resolved

    Issue has been resolved.

  • Investigating
    Update

    OpenInfra has let us know that the issue has been escalated to their Transport provider. They are still working on the troubleshooting and isolation.

  • Investigating
    Investigating

    OpenInfra is experiencing a network outage in Pilot Point, Aubrey, & Krugerville Texas. As a result, our broadband services are temporarily unavailable to our customers. OpenInfra is currently investigating the cause of the issue. At this time there is no ETA available.

Utopia Outage - OR018 - Orem
  • Resolved
    Resolved

    The outage has been resolved. All services have been restored. Fiber cut

  • Investigating
    Investigating

    UTOPIA has been alerted to an outage in the OR018 footprint(s) in Orem, UT. Field Services are in transit to the site. There are Approximately 10 Business/Enterprise customers affected. There is a

Utopia Outage - LA002 - Layton
  • Resolved
    Resolved

    The outage has been resolved. All services have been restored. Hung card 1 - Resolved by reset

  • Investigating
    Investigating

    UTOPIA has been alerted to an outage in the LA002-ADS-7001 footprint(s) in Layton, UT.

Utopia Outage - LA001 - Layton
  • Resolved
    Resolved

    The outage has been resolved. All services have been restored. Faulty Optic NET-ENG will swap out the optic tonight - Customer will not be impacted

  • Investigating
    Investigating

    UTOPIA has been alerted to an outage in the LA001-ADS-1001, 1002, 5001, 5002 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 335 residenti

Jul 2024 to Sep 2024

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