Notice history

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Nov 2024

UTOPIA Emergency Maintenance - OR011 Orem

Completed
November 21, 2024 at 1:00 PM
Completed
November 21, 2024 at 1:00 PM
Maintenance has completed successfully
In progress
November 21, 2024 at 7:00 AM
In progress
November 21, 2024 at 7:00 AM
Maintenance is now in progress
Planned
November 21, 2024 at 7:00 AM
Planned
November 21, 2024 at 7:00 AM
UTOPIA Emergency Maintenance - OR011 Orem
START: 11/21/2024 12:00 AM MST
STOP: 11/21/2024 06:00 AM MST
We have an emergency power maintenance tonight that will affect ~182 residential customers.

UTOPIA Maintenance WV011.6 Emergency fiber repair 11/20/2024

Completed
November 21, 2024 at 1:00 PM
Completed
November 21, 2024 at 1:00 PM
Maintenance has completed successfully
In progress
November 21, 2024 at 5:00 AM
In progress
November 21, 2024 at 5:00 AM
Maintenance is now in progress
Planned
November 21, 2024 at 5:00 AM
Planned
November 21, 2024 at 5:00 AM
DESCRIPTION: UTOPIA Maintenance WV011.6 Emergency fiber repair 11/20/2024
CATEGORY: Fiber Repair/AerialCableDamage
MAINTENANCE START TIME: 11/20/2024 10:00 PM MST
MAINTENANCE STOP TIME: 11/21/0024 06:00 AM LMT
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Resolved
November 19, 2024 at 12:06 AM
Resolved
November 19, 2024 at 12:06 AM
RESOLVED: The outage has been resolved. All services have been restored. AC power breaker trippedRESOLUTION TIME: 5:03
Investigating
November 18, 2024 at 11:50 PM
Investigating
November 18, 2024 at 11:50 PM
DESCRIPTION: UTOPIA has been alerted to an outage in the OR005 footprint(s) in Orem, UT.Field Services are in transit to the site. There are 24 residential customers affected.START TIME: 04:38 PMSCOPE OF IMPA

Resolved
November 17, 2024 at 2:22 PM
Resolved
November 17, 2024 at 2:22 PM
RESOLVED: The outage has been resolved. All services have been restored. Hung SwitchRESOLUTION TIME: 7:15 AM
Update
November 17, 2024 at 2:12 PM
Update
November 17, 2024 at 2:12 PM
UPDATE: UTOPIA is still working to resolve the issue. Thank you for your patience.ETR: TBD ETR: TBD
Investigating
November 17, 2024 at 12:26 PM
Investigating
November 17, 2024 at 12:26 PM
DESCRIPTION: UTOPIA has been alerted to an outage in the LA025 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 160 residential customers affected. Updates will be sent as we know

Resolved
November 17, 2024 at 2:35 AM
Resolved
November 17, 2024 at 2:35 AM
This incident has been resolved.
Investigating
November 16, 2024 at 3:38 PM
Investigating
November 16, 2024 at 3:38 PM
OpenInfra is currently experiencing a service disruption in Spring Hill, Florida. This means that our broadband service is unavailable for customers at the affected zip codes/addresses.
Postal codes:
34606
34608
54321
https://us.openinfra.com/status/network-disturbance-in-spring-hill-test/

Oct 2024

Resolved
October 25, 2024 at 12:15 PM
Resolved
October 25, 2024 at 12:15 PM
UTOPIA Network Outage Resolution - 10/25/24 - Footprint(s) BR007 in Brigham City, UT. RESOLVED: The outage has been resolved. All services have been restored. New switch installed RESOLUTION TIME: 1:38
Investigating
October 25, 2024 at 1:00 AM
Investigating
October 25, 2024 at 1:00 AM
UTOPIA Network Outage Notification for 10/24/2024 - Footprint(s) BR007
DESCRIPTION: UTOPIA has been alerted to an outage in the BR007 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are 60 + residential customers affected. Updates will be sent a

Resolved
October 18, 2024 at 10:36 PM
Resolved
October 18, 2024 at 10:36 PM
RESOLVED: The outage has been resolved. All services have been restored. Fiber damage resolved.RESOLUTION TIME: 4:30
Update
October 18, 2024 at 9:48 PM
Update
October 18, 2024 at 9:48 PM
UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue, expect customers to slowly come up as we continue to fix the damage.
Investigating
October 18, 2024 at 9:04 PM
Investigating
October 18, 2024 at 9:04 PM
DESCRIPTION: UTOPIA has been alerted to an outage in the MU008 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 14 residential customers affected. Updates will be sent as we kno

Utopia - MAINTENANCE NOTIFICATION: OR027 Orem

Completed
October 18, 2024 at 12:00 PM
Completed
October 18, 2024 at 12:00 PM
Maintenance has completed successfully
In progress
October 18, 2024 at 6:00 AM
In progress
October 18, 2024 at 6:00 AM
Maintenance is now in progress
Planned
October 18, 2024 at 6:00 AM
Planned
October 18, 2024 at 6:00 AM
START: 10/18/2024 12:00 AM MST
STOP: 10/18/2024 6:00 AM MST
We have a planned maintenance tonight. All customers will experience a brief outage as we perform maintenance. ~269 residential customers will be affected.

Utopia - MAINTENANCE NOTIFICATION: OR002 Orem

Completed
October 18, 2024 at 12:00 PM
Completed
October 18, 2024 at 12:00 PM
Maintenance has completed successfully
In progress
October 18, 2024 at 6:00 AM
In progress
October 18, 2024 at 6:00 AM
Maintenance is now in progress
Planned
October 18, 2024 at 6:00 AM
Planned
October 18, 2024 at 6:00 AM
MAINTENANCE NOTIFICATION: OR002 Orem

START: 10/18/2024 12:00 AM MST
STOP: 10/18/2024 6:00 AM MST

We have a planned maintenance tonight. All customers will experience a brief outage as we perform maintenance. ~257 residential customers will be affected.

Utopia - MAINTENANCE NOTIFICATION: TR003 to TR004 Tremonton

Completed
October 18, 2024 at 12:00 PM
Completed
October 18, 2024 at 12:00 PM
Maintenance has completed successfully
In progress
October 18, 2024 at 6:00 AM
In progress
October 18, 2024 at 6:00 AM
Maintenance is now in progress
Planned
October 18, 2024 at 6:00 AM
Planned
October 18, 2024 at 6:00 AM
MAINTENANCE NOTIFICATION: TR003 to TR004 Tremonton
START: 10/18/2024 12:00 AM MST
STOP: 10/18/2024 6:00 AM MST
We have a planned maintenance tonight. All customers will experience a brief outage as we perform maintenance. ~91 residential customers will be affected.

Sep 2024

UTOPIA Maintenance OR005 topology change 9/27/2024

Completed
September 27, 2024 at 12:00 PM
Completed
September 27, 2024 at 12:00 PM
Maintenance has completed successfully
In progress
September 27, 2024 at 6:00 AM
In progress
September 27, 2024 at 6:00 AM
Maintenance is now in progress
Planned
September 27, 2024 at 6:00 AM
Planned
September 27, 2024 at 6:00 AM
DESCRIPTION: UTOPIA Maintenance OR005 topology change 9/27/2024
CATEGORY: Network Hardware Device/CapacityUpgrade
MAINTENANCE START TIME:
MAINTENANCE STOP TIME:
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Resolved
September 27, 2024 at 5:59 PM
Resolved
September 27, 2024 at 5:59 PM
OpenInfra has informed us that this incident has been resolved.
If you still do not have internet, try rebooting your wifi router. Beyond this, please reach out to us for support at 844-GET-SUMO.
Investigating
September 27, 2024 at 3:05 PM
Investigating
September 27, 2024 at 3:05 PM
OpenInfra has informed us of another fiber outage.
Resolved
September 27, 2024 at 1:40 PM
Resolved
September 27, 2024 at 1:40 PM
This incident has been resolved.
Update
September 27, 2024 at 12:21 PM
Update
September 27, 2024 at 12:21 PM
OpenInfra confirmed that the outage is caused by the same company responsible for the previous long outage due to a fiber cut. During their investigation, they discovered multiple drill marks at various locations, indicating that the fiber may be cut in multiple places. OpenInfra does not have an estimated time of restoration (ETR) at this time.
Update
September 27, 2024 at 11:38 AM
Update
September 27, 2024 at 11:38 AM
We have requested updates from OpenInfra as we continue to see modems offline. So far, they have only confirmed a fiber outage in Little Elm and Aubrey, Texas.
Update
September 27, 2024 at 5:16 AM
Update
September 27, 2024 at 5:16 AM
OpenInfra has identified a fiber outage in Aubrey and Little Elm, Texas, and is currently investigating the issue.
Identified
September 27, 2024 at 4:00 AM
Identified
September 27, 2024 at 4:00 AM
OpenInfra has confirmed a loss of connection to a node in Aubrey, Texas, We are currently waiting for them to provide an estimated time of restoration (ETR).
Update
September 27, 2024 at 3:27 AM
Update
September 27, 2024 at 3:27 AM
We have contacted OpenInfra NOC and are awaiting their response, but we are observing multiple modems currently showing as offline, indicating a fiber outage.
Investigating
September 27, 2024 at 3:09 AM
Investigating
September 27, 2024 at 3:09 AM
We are gathering information from OpenInfra and will update once we get more information.

UTOPIA Maintenance WV001.6 fiber damage repair

Completed
September 25, 2024 at 2:13 PM
Completed
September 25, 2024 at 2:13 PM
Maintenance has completed successfully.
In progress
September 25, 2024 at 4:28 AM
In progress
September 25, 2024 at 4:28 AM
Maintenance is now in progress.
Planned
September 25, 2024 at 12:10 AM
Planned
September 25, 2024 at 12:10 AM
DESCRIPTION: UTOPIA Maintenance WV001.6 fiber damage repair
MAINTENANCE START TIME: 09/24/2024 06:10 PM MDT
MAINTENANCE STOP TIME: 09/25/2024 06:00 AM MDT
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 3
RESIDENTIAL CUSTOMERS: 0

Resolved
September 20, 2024 at 11:14 PM
Resolved
September 20, 2024 at 11:14 PM
The 3rd party long haul carrier had replaced the damaged fiber
Update
September 20, 2024 at 4:19 PM
Update
September 20, 2024 at 4:19 PM
OpenInfra's third-party long-haul carrier has confirmed a fiber cut in their network and is working to pinpoint the location. There is no estimated time of repair (ETR) at this moment, but we will keep you updated.
Update
September 20, 2024 at 2:34 PM
Update
September 20, 2024 at 2:34 PM
OpenInfra has notified the third-party fiber long-haul carrier, and field technicians are en route.
Investigating
September 20, 2024 at 1:38 PM
Investigating
September 20, 2024 at 1:38 PM
OpenInfra has informed us of an outage affecting Pilot Point, Aubrey, and Krugerville.

UTOPIA Maintenance OSP-PA010-004 forced fiber relocate

Completed
September 20, 2024 at 12:00 PM
Completed
September 20, 2024 at 12:00 PM
Maintenance has completed successfully
In progress
September 20, 2024 at 6:00 AM
In progress
September 20, 2024 at 6:00 AM
Maintenance is now in progress
Planned
September 20, 2024 at 6:00 AM
Planned
September 20, 2024 at 6:00 AM
DESCRIPTION: UTOPIA Maintenance OSP-PA010-004 forced fiber relocate
CATEGORY: Fiber Relocation/Aerial/Pole Changeout
MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT
MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

Sep 2024 to Nov 2024

sumofiber - Notice history

All systems operational

Notice history

Nov 2024

Oct 2024

Sep 2024