sumofiber - Current Outage Alert: OpenInfra Investigating; Details to Follow – Incident details

The transportation service has finished the restoration, so all customers should be back online by now. If not, try unplugging the ONT for a few minutes. If that doesn't resolve the issue, please contact us, and we'll open a ticket to expedite a field technician.

Latest update on the outage: Crews are excavating at this time so they can repair the conduits. They are also shifting slack in preparation so they can splice at one end. They will need to replace about 2500' of cable to restore services. We will keep you posted.

Transport provider has splicers on site and are looking for the damaged fiber. We will keep you posted.

Transport provider continues to work on the fault isolation. ETR is still unknown, and we will continue to follow up for new updates. We will keep you posted.

We've been informed by OpenInfra about a network outage impacting customers in North Texas. They're presently conducting fault isolation and will provide updates as they become available.