sumofiber Status - Incident history https://status.sumofiber.com sumofiber Fri, 17 Apr 2026 06:01:00 +0000 Utopia Maintenance: Midvale, Utah (MD001) - Power - Device/Testing Type: Maintenance Affected Components: Midvale Apr 17, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: MD001 power maintenance 4/17/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-17 12:01:00AM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: MD001 power maintenance 4/17/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-17 12:01:00AM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 17 Apr 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmng2gef0009710g1chr1f0m2 https://status.sumofiber.com/maintenance/cmng2gef0009710g1chr1f0m2 Utopia Maintenance: Clearfield, Utah (CF003) - Power - Device/Testing Type: Maintenance Affected Components: Clearfield Apr 17, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: CF003 power maintenance 4/17/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-17 12:01:00AM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: CF003 power maintenance 4/17/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-17 12:01:00AM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 17 Apr 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmng4k8hj01pxmi53vpwg4mgo https://status.sumofiber.com/maintenance/cmng4k8hj01pxmi53vpwg4mgo Utopia Maintenance: Brigham City, Utah (BR004) - Fiber - Relocation/UndergroundChange Type: Maintenance Affected Components: Brigham City Apr 17, 05:00:00 GMT+0 - Identified - Utopia Maintenance Notification: MNT-BR004-006 Nucor Tower Fiber relocate - CATEGORY: Fiber - Relocation/UndergroundChange - MAINTENANCE START TIME: 2026-04-16 11:00:00PM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: MNT-BR004-006 Nucor Tower Fiber relocate - CATEGORY: Fiber - Relocation/UndergroundChange - MAINTENANCE START TIME: 2026-04-16 11:00:00PM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 17 Apr 2026 05:00:00 +0000 https://status.sumofiber.com/maintenance/cmng28m4d00brueb9eb05dkay https://status.sumofiber.com/maintenance/cmng28m4d00brueb9eb05dkay Utopia Maintenance: Orem, Utah (OR006) - Power - Device/Replacement Type: Maintenance Affected Components: Orem Apr 10, 06:00:00 GMT+0 - Identified - Utopia Maintenance Notification: OR006 Power Maintenance - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-04-10 12:00:00AM - MAINTENANCE END TIME: 2026-04-10 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: OR006 Power Maintenance - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-04-10 12:00:00AM - MAINTENANCE END TIME: 2026-04-10 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 10 Apr 2026 06:00:00 +0000 https://status.sumofiber.com/maintenance/cmn680l080djmupvczoi5hdz2 https://status.sumofiber.com/maintenance/cmn680l080djmupvczoi5hdz2 Utopia Maintenance: Murray, Utah (MU009) - Power - Device/Testing Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Murray Apr 3, 06:01:01 GMT+0 - Identified - Maintenance is now in progress Apr 3, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 3, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: MU009-02 power maintenance 4/3/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-03 12:01:00AM - MAINTENANCE END TIME: 2026-04-03 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>06:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: MU009-02 power maintenance 4/3/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-03 12:01:00AM - MAINTENANCE END TIME: 2026-04-03 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 3 Apr 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmmw3pwfu09vp558g7ypzupg1 https://status.sumofiber.com/maintenance/cmmw3pwfu09vp558g7ypzupg1 Utopia Outage in Brigham City, Utah (BR007,BR001,BR002) Type: Incident Duration: 2 hours and 51 minutes Affected Components: Brigham City Mar 31, 15:13:03 GMT+0 - Investigating - Tripped breaker took down core router Mar 31, 18:04:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 51 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>15:13:03</var> GMT+0</small><br><strong>Investigating</strong> - Tripped breaker took down core router.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>18:04:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 31 Mar 2026 15:13:03 +0000 https://status.sumofiber.com/incident/cmnerat450fw3mkj8n437okbp https://status.sumofiber.com/incident/cmnerat450fw3mkj8n437okbp Utopia Maintenance: Layton, Utah,Kaysville, Utah (LA001,KV005) - Power - Device/Testing Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Layton Mar 27, 06:01:01 GMT+0 - Identified - Maintenance is now in progress Mar 27, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 27, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: LA001 power maintenance/testing 3/27/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-27 12:01:00AM - MAINTENANCE END TIME: 2026-03-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>06:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: LA001 power maintenance/testing 3/27/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-27 12:01:00AM - MAINTENANCE END TIME: 2026-03-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 27 Mar 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmmma150f084exu1kurhr0zsg https://status.sumofiber.com/maintenance/cmmma150f084exu1kurhr0zsg Utopia Outage in West Valley City, Utah (WV015) Type: Incident Duration: 1 day, 21 hours and 33 minutes Affected Components: West Valley City Mar 23, 21:03:06 GMT+0 - Investigating - Slot down on WV015-ADS-7001, Team has been notified. Mar 25, 18:36:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 21 hours and 33 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>21:03:06</var> GMT+0</small><br><strong>Investigating</strong> - Slot down on WV015-ADS-7001, Team has been notified..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>18:36:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Mar 2026 21:03:06 +0000 https://status.sumofiber.com/incident/cmn3oa56w00gd8le6vfcc2v1o https://status.sumofiber.com/incident/cmn3oa56w00gd8le6vfcc2v1o Utopia Maintenance: Midvale, Utah (MD001) - Network Hardware - Device/Replacement Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Midvale Mar 20, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: Switch retirement AllenSt-6400 3/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-03-20 12:01:00AM - MAINTENANCE END TIME: 2026-03-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Mar 20, 06:01:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: Switch retirement AllenSt-6400 3/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-03-20 12:01:00AM - MAINTENANCE END TIME: 2026-03-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>06:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 20 Mar 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmm26ooom0bkmn9o0zxyn6tgw https://status.sumofiber.com/maintenance/cmm26ooom0bkmn9o0zxyn6tgw Utopia Maintenance: Layton, Utah (LA025) - Power - Device/Replacement Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Layton Mar 20, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: LA025 UPS replacement 3/20/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-03-20 12:01:00AM - MAINTENANCE END TIME: 2026-03-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Mar 20, 06:01:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: LA025 UPS replacement 3/20/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-03-20 12:01:00AM - MAINTENANCE END TIME: 2026-03-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>06:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 20 Mar 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmmc6g5l700s1htmv2plk9mft https://status.sumofiber.com/maintenance/cmmc6g5l700s1htmv2plk9mft Utopia Outage in West Valley City, Utah (WV042) Type: Incident Duration: 38 minutes Affected Components: West Valley City Mar 18, 18:28:06 GMT+0 - Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV042) footprint(s) in West Valley City, Utah. Field Services are in transit to the site. Mar 18, 19:05:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>18:28:06</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV042) footprint(s) in West Valley City, Utah. Field Services are in transit to the site..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>19:05:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Mar 2026 18:28:06 +0000 https://status.sumofiber.com/incident/cmmwdjjxq00qm9t3usbyoyaru https://status.sumofiber.com/incident/cmmwdjjxq00qm9t3usbyoyaru Utopia Outage in West Valley City, Utah (WV040,WV040A) Type: Incident Duration: 3 days, 15 hours and 36 minutes Affected Components: West Valley City Mar 18, 19:05:32 GMT+0 - Resolved - This incident has been resolved. Mar 15, 03:29:05 GMT+0 - Investigating - Possible fiber damage. Listed customers may not match as most affected customers are on ADS-5001 which doesnt match documentation. Type: Incident

Duration: 3 days, 15 hours and 36 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>19:05:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>03:29:05</var> GMT+0</small><br><strong>Investigating</strong> - Possible fiber damage. Listed customers may not match as most affected customers are on ADS-5001 which doesnt match documentation..</p> ]]> Sun, 15 Mar 2026 03:29:05 +0000 https://status.sumofiber.com/incident/cmmr73uvn0gwegzglmt8p7tad https://status.sumofiber.com/incident/cmmr73uvn0gwegzglmt8p7tad Utopia Maintenance: West Valley City, Utah,Magna, Utah (WV007) - Power - Device/Testing Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: West Valley City Mar 13, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: WV007 power maintenance/testing 3/13/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Mar 13, 06:01:01 GMT+0 - Identified - Maintenance is now in progress Mar 13, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: WV007 power maintenance/testing 3/13/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>06:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 13 Mar 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmm24q0pi02z6nuscr4df38wi https://status.sumofiber.com/maintenance/cmm24q0pi02z6nuscr4df38wi Utopia Maintenance: Layton, Utah (LA022) - Power - Device/Testing Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Layton Mar 13, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: LA022 power maintenance/testing 3/13/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Mar 13, 06:01:01 GMT+0 - Identified - Maintenance is now in progress Mar 13, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: LA022 power maintenance/testing 3/13/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>06:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 13 Mar 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmm26kycy00ouoay6qc2u9v5n https://status.sumofiber.com/maintenance/cmm26kycy00ouoay6qc2u9v5n Utopia Maintenance: Clearfield, Utah (CF007) - Fiber - Relocation/UndergroundChange Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Clearfield Mar 13, 06:01:00 GMT+0 - Identified - Utopia Maintenance Notification: Groom CF007.10 to CF007-B fiber maintenance 3/13/2026 - CATEGORY: Fiber - Relocation/UndergroundChange - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Mar 13, 06:01:01 GMT+0 - Identified - Maintenance is now in progress Mar 13, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: Groom CF007.10 to CF007-B fiber maintenance 3/13/2026 - CATEGORY: Fiber - Relocation/UndergroundChange - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>06:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 13 Mar 2026 06:01:00 +0000 https://status.sumofiber.com/maintenance/cmm26pzig0brkx4rzq1jt462y https://status.sumofiber.com/maintenance/cmm26pzig0brkx4rzq1jt462y Utopia Maintenance: Orem, Utah (OR024) - Fiber - Repair/UndergroundCableDamage Type: Maintenance Duration: 12 hours Affected Components: Orem Mar 12, 02:00:00 GMT+0 - Identified - Utopia Maintenance Notification: EMERGENCY fiber repair OR024.12 - CATEGORY: Fiber - Repair/UndergroundCableDamage - MAINTENANCE START TIME: 2026-03-11 08:00:00PM - MAINTENANCE END TIME: 2026-03-12 08:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Mar 12, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 12, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: EMERGENCY fiber repair OR024.12 - CATEGORY: Fiber - Repair/UndergroundCableDamage - MAINTENANCE START TIME: 2026-03-11 08:00:00PM - MAINTENANCE END TIME: 2026-03-12 08:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 12 Mar 2026 02:00:00 +0000 https://status.sumofiber.com/maintenance/cmmm9vzn005isq0tdz15535i4 https://status.sumofiber.com/maintenance/cmmm9vzn005isq0tdz15535i4 Utopia Maintenance: Murray, Utah (MU002,MU003) - Fiber - Repair/AerialCableDamage Type: Maintenance Duration: 12 hours Affected Components: Murray Mar 10, 02:00:00 GMT+0 - Identified - Utopia Maintenance Notification: MUMD2.2 72FOC Repair - CATEGORY: Fiber - Repair/AerialCableDamage - MAINTENANCE START TIME: 2026-03-09 08:00:00PM - MAINTENANCE END TIME: 2026-03-10 08:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Mar 10, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: MUMD2.2 72FOC Repair - CATEGORY: Fiber - Repair/AerialCableDamage - MAINTENANCE START TIME: 2026-03-09 08:00:00PM - MAINTENANCE END TIME: 2026-03-10 08:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 10 Mar 2026 02:00:00 +0000 https://status.sumofiber.com/maintenance/cmmc59pe100sl10dkj9l52ih4 https://status.sumofiber.com/maintenance/cmmc59pe100sl10dkj9l52ih4 FINAL ROUTER UPGRADE Type: Maintenance Duration: 3 hours Affected Components: Lehi City Fiber, Providence City, Bountiful City Fiber Mar 7, 07:00:00 GMT+0 - Identified - This is the final scheduled maintenance window for our core network upgrade. We anticipate a brief, momentary service interruption tonight that may impact customers in Bountiful, Lehi, and Providence. This is the last blip — once complete, our network upgrade is fully finished. Thank you for your patience throughout this process. We appreciate you choosing SUMOFIBER. 🚀 Mar 7, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 7, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - This is the final scheduled maintenance window for our core network upgrade. We anticipate a brief, momentary service interruption tonight that may impact customers in Bountiful, Lehi, and Providence. This is the last blip — once complete, our network upgrade is fully finished. Thank you for your patience throughout this process. We appreciate you choosing SUMOFIBER. 🚀.</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 7 Mar 2026 07:00:00 +0000 https://status.sumofiber.com/maintenance/cmmezysq3004p2xi3qkluzryh https://status.sumofiber.com/maintenance/cmmezysq3004p2xi3qkluzryh ROUTER UPGRADE PART 3 Type: Maintenance Duration: 4 hours Affected Components: Lehi, Bluffdale, Centerville, Lehi, Logan, , Tremonton, Santa Clara, Saratoga Springs, St. George, Cedar Hills, Midvale, Lehi City Fiber, Orem, West Haven, Pleasant Grove, Woodland Hills, Murray, Lindon, Ogden, Providence City, Bountiful City Fiber, Payson, Syracuse, West Point, Salt Lake City, West Valley City, Perry, Brigham City, Heber City, Draper, North Salt Lake, Layton, Morgan City, Clearfield, Utopia Fiber → Mar 6, 07:00:00 GMT+0 - Identified - we were unable to complete the IP migration yesterday and will do it tonight. will will probably be a minor blip as the IPs move from the old router to a new router. Mar 6, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - we were unable to complete the IP migration yesterday and will do it tonight. will will probably be a minor blip as the IPs move from the old router to a new router..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Mar 2026 07:00:00 +0000 https://status.sumofiber.com/maintenance/cmme9tcw100dlndzzk03sjpho https://status.sumofiber.com/maintenance/cmme9tcw100dlndzzk03sjpho ROUTER UPGRADE Type: Maintenance Duration: 5 hours Affected Components: Lehi, Bluffdale, Centerville, Lehi, Logan, , Tremonton, Santa Clara, Saratoga Springs, St. George, Cedar Hills, Midvale, Lehi City Fiber, Orem, West Haven, Pleasant Grove, Woodland Hills, Murray, Lindon, Ogden, Providence City, Bountiful City Fiber, Payson, Syracuse, West Point, Salt Lake City, West Valley City, Perry, Brigham City, Heber City, Draper, North Salt Lake, Layton, Morgan City, Clearfield, Utopia Fiber → Mar 5, 07:00:00 GMT+0 - Identified - Part 2 of our router upgrade. We are moving the IP's from an EX4650 to a MX304\. This will cause a blip as your router relearns the MAC/ARP. Mar 5, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 5, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Part 2 of our router upgrade. We are moving the IP's from an EX4650 to a MX304\. This will cause a blip as your router relearns the MAC/ARP..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 5 Mar 2026 07:00:00 +0000 https://status.sumofiber.com/maintenance/cmmc5g4xf00y1xr575n2du30l https://status.sumofiber.com/maintenance/cmmc5g4xf00y1xr575n2du30l ROUTER UPGRADE Type: Maintenance Duration: 4 hours Affected Components: Lehi, Bluffdale, Centerville, Lehi, Logan, Syracuse, West Point, , Salt Lake City, Tremonton, Santa Clara, Saratoga Springs, St. George, Cedar Hills, Midvale, Lehi City Fiber, Orem, West Haven, Pleasant Grove, Woodland Hills, Murray, Lindon, Ogden, Providence City, Bountiful City Fiber, Payson, West Valley City, Perry, Brigham City, Heber City, Draper, North Salt Lake, Layton, Morgan City, Clearfield, Utopia Fiber → Mar 4, 07:00:00 GMT+0 - Identified - We are performing a router upgrade in Utah. there will be brief moments of outage. if any issues persist a simple router reboot will fix Mar 4, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 4, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a router upgrade in Utah. there will be brief moments of outage. if any issues persist a simple router reboot will fix.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Mar 2026 07:00:00 +0000 https://status.sumofiber.com/maintenance/cmmbapfhu00bc10u1npv61yn0 https://status.sumofiber.com/maintenance/cmmbapfhu00bc10u1npv61yn0 St.george router replacement Type: Maintenance Duration: 1 hour Affected Components: St. George Mar 3, 07:00:00 GMT+0 - Identified - we are replacing the router facing the [St.George](http://St.George) customers. the mac of the gateway will change causing a small blip. if you have lingering issues simply reboot your home router to clear the settings. Mar 3, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 3, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - we are replacing the router facing the [St.George](http://St.George) customers. the mac of the gateway will change causing a small blip. if you have lingering issues simply reboot your home router to clear the settings..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 3 Mar 2026 07:00:00 +0000 https://status.sumofiber.com/maintenance/cmm9xr1bi03wgu1razb8px6zv https://status.sumofiber.com/maintenance/cmm9xr1bi03wgu1razb8px6zv Utopia Outage in West Valley City, Utah (WV013) Type: Incident Duration: 2 hours and 7 minutes Affected Components: West Valley City Mar 2, 15:15:06 GMT+0 - Investigating - Card 1 seems to be down at WV013-ADS-7001. Mar 2, 17:21:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>15:15:06</var> GMT+0</small><br><strong>Investigating</strong> - Card 1 seems to be down at WV013-ADS-7001..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:21:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Mar 2026 15:15:06 +0000 https://status.sumofiber.com/incident/cmm9blq1y09np6l72pimgrrwp https://status.sumofiber.com/incident/cmm9blq1y09np6l72pimgrrwp Utopia Outage in Orem, Utah (OR031) Type: Incident Duration: 16 hours Affected Components: Orem Mar 2, 01:22:02 GMT+0 - Investigating - ONT Unreachable OR031-ADS-2001 \[10.1.24.31\] Mar 2, 03:11:50 GMT+0 - Identified - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26. Mar 2, 17:21:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>01:22:02</var> GMT+0</small><br><strong>Investigating</strong> - ONT Unreachable OR031-ADS-2001 \[10.1.24.31\].</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>03:11:50</var> GMT+0</small><br><strong>Identified</strong> - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:21:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Mar 2026 01:22:02 +0000 https://status.sumofiber.com/incident/cmm8hug8i01skkoln468fr73c https://status.sumofiber.com/incident/cmm8hug8i01skkoln468fr73c Utopia Maintenance: West Valley City, Utah (WV001) - Network Hardware - Device/Replacement Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: West Valley City Feb 27, 07:01:00 GMT+0 - Identified - Utopia Maintenance Notification: WV001 switch retirement for business customers 2/27/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Feb 27, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Feb 27, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: WV001 switch retirement for business customers 2/27/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 27 Feb 2026 07:01:00 +0000 https://status.sumofiber.com/maintenance/cml9pt3h8017xg1dygo0e6v1b https://status.sumofiber.com/maintenance/cml9pt3h8017xg1dygo0e6v1b Utopia Maintenance: Layton, Utah (LA011) - Power - Device/Replacement Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Layton Feb 27, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Feb 27, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 27, 07:01:00 GMT+0 - Identified - Utopia Maintenance Notification: LA011 power maintenance 2/27/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: LA011 power maintenance 2/27/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 27 Feb 2026 07:01:00 +0000 https://status.sumofiber.com/maintenance/cmlijhnh7002k1u5qecr8zngr https://status.sumofiber.com/maintenance/cmlijhnh7002k1u5qecr8zngr Utopia Maintenance: Murray, Utah (MU009) - Power - Device/Replacement Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Murray Feb 27, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Feb 27, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 27, 07:01:00 GMT+0 - Identified - Utopia Maintenance Notification: MU009 power maintenance/testing 2/27/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>07:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: MU009 power maintenance/testing 2/27/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> ]]> Fri, 27 Feb 2026 07:01:00 +0000 https://status.sumofiber.com/maintenance/cmlijci0l01xrwkknix9jmamk https://status.sumofiber.com/maintenance/cmlijci0l01xrwkknix9jmamk Utopia Maintenance: West Valley City, Utah (WV001,WV001A) - Network Hardware - Device/Replacement Type: Maintenance Duration: 2 days and 8 hours Affected Components: West Valley City Feb 26, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 24, 15:00:00 GMT+0 - Identified - Utopia Maintenance Notification: WV001 switch retirement for residential customers 2/24-26 8AM-4PM - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-24 08:00:00AM - MAINTENANCE END TIME: 2026-02-26 04:00:00PM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Feb 24, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 days and 8 hours

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: WV001 switch retirement for residential customers 2/24-26 8AM-4PM - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-24 08:00:00AM - MAINTENANCE END TIME: 2026-02-26 04:00:00PM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 24 Feb 2026 15:00:00 +0000 https://status.sumofiber.com/maintenance/cml9pqlmo017jg1dy2c2c98c7 https://status.sumofiber.com/maintenance/cml9pqlmo017jg1dy2c2c98c7 Utopia Maintenance: Layton, Utah (LA006) - Power - Device/Testing Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Layton Feb 20, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 07:01:00 GMT+0 - Identified - Utopia Maintenance Notification: LA006 power maintenance/testing 2/20/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Feb 20, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>07:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: LA006 power maintenance/testing 2/20/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>07:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 20 Feb 2026 07:01:00 +0000 https://status.sumofiber.com/maintenance/cml9khkhj005jrsv805awbv7x https://status.sumofiber.com/maintenance/cml9khkhj005jrsv805awbv7x Utopia Maintenance: Layton, Utah (LA004,LA009D) - Network Hardware - Device/Replacement Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Layton Feb 20, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 07:01:00 GMT+0 - Identified - Utopia Maintenance Notification: LA009 switch replacement for business customers 2/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Feb 20, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>07:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: LA009 switch replacement for business customers 2/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>07:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 20 Feb 2026 07:01:00 +0000 https://status.sumofiber.com/maintenance/cml71bm4v0a0eh0phon2d3xqi https://status.sumofiber.com/maintenance/cml71bm4v0a0eh0phon2d3xqi Utopia Maintenance: Layton, Utah (LA001) - Network Hardware - Device/Replacement Type: Maintenance Duration: 5 hours and 59 minutes Affected Components: Layton Feb 20, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 07:01:00 GMT+0 - Identified - Utopia Maintenance Notification: LA001 switch retirement for business customers 2/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance. Feb 20, 07:01:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>07:01:00</var> GMT+0</small><br><strong>Identified</strong> - Utopia Maintenance Notification: LA001 switch retirement for business customers 2/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>07:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 20 Feb 2026 07:01:00 +0000 https://status.sumofiber.com/maintenance/cml70yt8d00ik144gnllaxc3n https://status.sumofiber.com/maintenance/cml70yt8d00ik144gnllaxc3n Utopia - SS001-ADS-1001 - Emergency Maintenance Type: Incident Duration: 3 hours and 28 minutes Affected Components: Salt Lake City Feb 12, 22:21:15 GMT+0 - Resolved - This incident has been resolved. Feb 12, 18:53:34 GMT+0 - Investigating - Category: **Fiber - Optical/LowlightLevels** SS001-ADS-1001 - Emergency Maintenance Errors on Uplink. Swapping sides. Type: Incident

Duration: 3 hours and 28 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>22:21:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>18:53:34</var> GMT+0</small><br><strong>Investigating</strong> - Category: **Fiber - Optical/LowlightLevels** SS001-ADS-1001 - Emergency Maintenance Errors on Uplink. Swapping sides..</p> ]]> Thu, 12 Feb 2026 18:53:34 +0000 https://status.sumofiber.com/incident/cmljthc9n01w6hbm2xw94v8v1 https://status.sumofiber.com/incident/cmljthc9n01w6hbm2xw94v8v1 Utopia Outage in Brigham City, Utah (BR007) Type: Incident Duration: 5 hours and 17 minutes Affected Components: Brigham City Feb 10, 17:56:07 GMT+0 - Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (BR007) footprint(s) in Brigham City, Utah. Field Services are in transit to the site. Feb 10, 23:12:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 17 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>17:56:07</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (BR007) footprint(s) in Brigham City, Utah. Field Services are in transit to the site..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>23:12:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Feb 2026 17:56:07 +0000 https://status.sumofiber.com/incident/cmlgwjr400bvytyqo57d8qt3f https://status.sumofiber.com/incident/cmlgwjr400bvytyqo57d8qt3f Utopia Outage in Lindon, Utah,Orem, Utah (LI001) Type: Incident Duration: 4 hours and 28 minutes Affected Components: Lindon Feb 9, 15:53:03 GMT+0 - Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (LI001) footprint(s) in Lindon, Utah,Orem, Utah. Field Services are in transit to the site. Feb 9, 20:21:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 28 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:53:03</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (LI001) footprint(s) in Lindon, Utah,Orem, Utah. Field Services are in transit to the site..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:21:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Feb 2026 15:53:03 +0000 https://status.sumofiber.com/incident/cmlfcpn2e0up8voi5qtk8ne2g https://status.sumofiber.com/incident/cmlfcpn2e0up8voi5qtk8ne2g Utopia Outage Logan Fiber Cut Type: Incident Duration: 16 hours and 7 minutes Affected Components: Logan Feb 5, 02:42:00 GMT+0 - Investigating - Multiple customers down in the LG001 area off of different devices. Possible fiber damage. Feb 5, 03:12:51 GMT+0 - Identified - Fiber cut has been confirmed. Crews have been dispatched to repair damage. Current ETR is 12:00 a.m. Feb 5, 18:48:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours and 7 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>02:42:00</var> GMT+0</small><br><strong>Investigating</strong> - Multiple customers down in the LG001 area off of different devices. Possible fiber damage..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>03:12:51</var> GMT+0</small><br><strong>Identified</strong> - Fiber cut has been confirmed. Crews have been dispatched to repair damage. Current ETR is 12:00 a.m. .</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:48:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 5 Feb 2026 02:42:00 +0000 https://status.sumofiber.com/incident/cml8vsc6407nmo2ot81m8lj6d https://status.sumofiber.com/incident/cml8vsc6407nmo2ot81m8lj6d Stratafi - Lehi Fiber Cut. Type: Incident Duration: 3 days, 22 hours and 48 minutes Jan 31, 18:06:00 GMT+0 - Resolved - This incident has been resolved. Jan 30, 19:18:44 GMT+0 - Investigating - We are receiving reports of an outage in Lehi, Utah, and are actively working with Stratafi to identify the cause. Jan 30, 22:07:30 GMT+0 - Identified - Stratafi Update: Our fiber crews have confirmed the outage was caused by a fiber cut. Repair work is underway, and the estimated restoration time is 6–8 hours. We will provide updates as they become available. Thank you for your patience as we work to restore connectivity as quickly as possible. Type: Incident

Duration: 3 days, 22 hours and 48 minutes

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>18:06:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>19:18:44</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports of an outage in Lehi, Utah, and are actively working with Stratafi to identify the cause..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>22:07:30</var> GMT+0</small><br><strong>Identified</strong> - Stratafi Update: Our fiber crews have confirmed the outage was caused by a fiber cut. Repair work is underway, and the estimated restoration time is 6–8 hours. We will provide updates as they become available. Thank you for your patience as we work to restore connectivity as quickly as possible..</p> ]]> Fri, 30 Jan 2026 19:18:44 +0000 https://status.sumofiber.com/incident/cml19nmk500o313ghx6b4tup3 https://status.sumofiber.com/incident/cml19nmk500o313ghx6b4tup3 Utopia Outage in West Valley City, Utah (WV001) Type: Incident Duration: 3 hours and 38 minutes Affected Components: West Valley City Jan 30, 14:40:03 GMT+0 - Investigating - WV001-ADS-1001 Slot 4 failed. Device died. moving customers to new ADS port. Jan 30, 18:17:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 38 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>14:40:03</var> GMT+0</small><br><strong>Investigating</strong> - WV001-ADS-1001 Slot 4 failed. Device died. moving customers to new ADS port. .</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>18:17:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 30 Jan 2026 14:40:03 +0000 https://status.sumofiber.com/incident/cml0zp90o031othhc7jcu3m3v https://status.sumofiber.com/incident/cml0zp90o031othhc7jcu3m3v Utopia Outage in Pleasant Grove, Utah (PG003) Type: Incident Affected Components: Pleasant Grove Jan 26, 23:12:06 GMT+0 - Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (PG003) footprint(s) in Pleasant Grove, Utah. Field Services are in transit to the site. Jan 26, 23:12:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>23:12:06</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (PG003) footprint(s) in Pleasant Grove, Utah. Field Services are in transit to the site..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>23:12:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 26 Jan 2026 23:12:06 +0000 https://status.sumofiber.com/incident/cmkvs8c9z04avea8gqm634clq https://status.sumofiber.com/incident/cmkvs8c9z04avea8gqm634clq Utopia Outage in Clearfield, Utah (CF006) Type: Incident Duration: 48 minutes Jan 25, 04:02:05 GMT+0 - Investigating - Lost connection to edge-ut-cf006-rtr1 at 8:25 p.m. Field services is heading up to the cabinet to assess the outage. Jan 25, 04:50:14 GMT+0 - Resolved - Engineering was able to gain remote access to the switch and power cycle to restore service on the edge switch. Customers are back up. Type: Incident

Duration: 48 minutes

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>04:02:05</var> GMT+0</small><br><strong>Investigating</strong> - Lost connection to edge-ut-cf006-rtr1 at 8:25 p.m. Field services is heading up to the cabinet to assess the outage. .</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>04:50:14</var> GMT+0</small><br><strong>Resolved</strong> - Engineering was able to gain remote access to the switch and power cycle to restore service on the edge switch. Customers are back up. .</p> ]]> Sun, 25 Jan 2026 04:02:05 +0000 https://status.sumofiber.com/incident/cmkt7pknf1c9c109yydqdiyzy https://status.sumofiber.com/incident/cmkt7pknf1c9c109yydqdiyzy Utopia - Outage Possible fiber cut WV042.5.2 Type: Incident Duration: 1 day and 4 hours Affected Components: West Valley City Jan 25, 02:43:22 GMT+0 - Identified - _Utopia is saying the ETR is 10PM_ Jan 25, 04:26:14 GMT+0 - Monitoring - Crews are still working on repair. Service has been restored to some customers. The current ETR is 11:00 p.m. Jan 25, 06:56:09 GMT+0 - Resolved - This incident has been resolved. Jan 24, 02:55:58 GMT+0 - Investigating - WV042.5.2 looks to have a possible fiber cut. FSG has been notified and is in route. Jan 24, 22:00:15 GMT+0 - Identified - _Utopia is saying the ETR is 4 PM._ Type: Incident

Duration: 1 day and 4 hours

Affected Components:

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>02:43:22</var> GMT+0</small><br><strong>Identified</strong> - _Utopia is saying the ETR is 10PM_.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>04:26:14</var> GMT+0</small><br><strong>Monitoring</strong> - Crews are still working on repair. Service has been restored to some customers. The current ETR is 11:00 p.m. .</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>06:56:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>02:55:58</var> GMT+0</small><br><strong>Investigating</strong> - WV042.5.2 looks to have a possible fiber cut. FSG has been notified and is in route. .</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>22:00:15</var> GMT+0</small><br><strong>Identified</strong> - _Utopia is saying the ETR is 4 PM._.</p> ]]> Sat, 24 Jan 2026 02:55:58 +0000 https://status.sumofiber.com/incident/cmkrpwoop0q6e109yzrdg6kfc https://status.sumofiber.com/incident/cmkrpwoop0q6e109yzrdg6kfc Utopia Outage - Santa Clara, Utah - Fiber Cut Type: Incident Duration: 22 hours and 21 minutes Jan 22, 03:39:26 GMT+0 - Identified - Utopia Update: \*\*ETR is 1/22/26 5:00 AM. Jan 22, 20:08:58 GMT+0 - Resolved - This incident has been resolved. Jan 21, 21:47:31 GMT+0 - Investigating - All ADS's are down. FSG is on route to investigate. Outage in SC001 and SC002 Jan 21, 22:30:43 GMT+0 - Identified - Confirmed there has been a Fiber Strike in St. George that has taken down both SC001 and SC002. Currently working on getting contractors headed there. Type: Incident

Duration: 22 hours and 21 minutes

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>03:39:26</var> GMT+0</small><br><strong>Identified</strong> - Utopia Update: \*\*ETR is 1/22/26 5:00 AM..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>20:08:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:47:31</var> GMT+0</small><br><strong>Investigating</strong> - All ADS's are down. FSG is on route to investigate. Outage in SC001 and SC002 .</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>22:30:43</var> GMT+0</small><br><strong>Identified</strong> - Confirmed there has been a Fiber Strike in St. George that has taken down both SC001 and SC002. Currently working on getting contractors headed there..</p> ]]> Wed, 21 Jan 2026 21:47:31 +0000 https://status.sumofiber.com/incident/cmkok0b4600mdvdvisaqe1556 https://status.sumofiber.com/incident/cmkok0b4600mdvdvisaqe1556 Utopia Outage in West Valley City, Utah (WV034,WV034A) Type: Incident Duration: 4 days, 19 hours and 40 minutes Affected Components: West Valley City Jan 11, 07:49:05 GMT+0 - Investigating - WV034-ADS-7002 slot 4 is down. Field Services is in route to the cabinet. Jan 16, 03:28:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 19 hours and 40 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>07:49:05</var> GMT+0</small><br><strong>Investigating</strong> - WV034-ADS-7002 slot 4 is down. Field Services is in route to the cabinet. .</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>03:28:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 11 Jan 2026 07:49:05 +0000 https://status.sumofiber.com/incident/cmk9fnk6e016xtlz5zsszuhiq https://status.sumofiber.com/incident/cmk9fnk6e016xtlz5zsszuhiq Lehi - Possible Fiber Cut Type: Incident Duration: 1 hour and 29 minutes Affected Components: Lehi City Fiber Jan 8, 18:50:27 GMT+0 - Investigating - We are receiving multiple calls from customers in Lehi reporting internet issues. StrataFi has confirmed that several ISPs have also contacted them, and they are currently investigating a possible fiber cut. Jan 8, 20:19:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 29 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:50:27</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving multiple calls from customers in Lehi reporting internet issues. StrataFi has confirmed that several ISPs have also contacted them, and they are currently investigating a possible fiber cut..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:19:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 8 Jan 2026 18:50:27 +0000 https://status.sumofiber.com/incident/cmk5syj5h00pekzymevf6ic8e https://status.sumofiber.com/incident/cmk5syj5h00pekzymevf6ic8e UTOPIA has been alerted to an outage in the BZ footprint(s) in Bozeman, MT Type: Incident Duration: 2 days, 13 hours and 39 minutes Affected Components: Yellowstone Fiber Jan 6, 08:15:09 GMT+0 - Identified - Field Services repairing connection. ETR: 5:00 AM Jan 7, 01:16:27 GMT+0 - Identified - Utopia: Outside Plant Engineer is currently onsite working to pinpoint the damage and begin troubleshooting repairs. Once the exact point of failure is located, repair efforts will commence. Jan 7, 01:24:06 GMT+0 - Monitoring - Utopia/Yellowstone fiber is currently down due to this outage; however, active customers are not affected, as service is operating on redundant fiber backbone connections through SumoFiber. Due to the outage, ONT visibility is unavailable, and no ETR has been provided by UTOPIA. Jan 7, 03:03:08 GMT+0 - Monitoring - Utopia: The local provider has confirmed the damage was caused by vandals. Splicers and repair teams are at the site working to repair the damage. Work is underway to obtain further details regarding which repair step is underway. Jan 8, 18:43:58 GMT+0 - Resolved - This incident has been resolved. Jan 6, 05:04:29 GMT+0 - Investigating - UTOPIA Network Outage Notification for 1/5/2026 - Footprint(s) BZ\*\*\* DESCRIPTION: UTOPIA has been alerted to an outage in the BZ\*\*\* footprint(s) in Bozeman, MT. Field Services are in transit to the site. START TIME: 6:50PM SCOPE OF IMPACT: TBD Jan 6, 05:12:38 GMT+0 - Investigating - Utopia has not determined an ETR at this time. Jan 6, 05:37:11 GMT+0 - Identified - UTOPIA: The Lumen NOC engaged the local provider, and the local provider has confirmed a fiber fault in the area. The local provider has engaged a repair team to dispatch and assist with isolation efforts. Jan 8, 01:47:22 GMT+0 - Monitoring - Utopia: Local provider replacement crews are en route to the repair site to resume splicing. An ETA of 16:45 GMT has been confirmed. The next update will be provided after the arrival of the replacement teams and confirmation of the resumption of repairs. Jan 8, 01:48:36 GMT+0 - Monitoring - The local provider's replacement splice crew has arrived on site and is resuming repair efforts on the remaining fiber systems. Type: Incident

Duration: 2 days, 13 hours and 39 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>08:15:09</var> GMT+0</small><br><strong>Identified</strong> - Field Services repairing connection. ETR: 5:00 AM.</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>01:16:27</var> GMT+0</small><br><strong>Identified</strong> - Utopia: Outside Plant Engineer is currently onsite working to pinpoint the damage and begin troubleshooting repairs. Once the exact point of failure is located, repair efforts will commence..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>01:24:06</var> GMT+0</small><br><strong>Monitoring</strong> - Utopia/Yellowstone fiber is currently down due to this outage; however, active customers are not affected, as service is operating on redundant fiber backbone connections through SumoFiber. Due to the outage, ONT visibility is unavailable, and no ETR has been provided by UTOPIA..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>03:03:08</var> GMT+0</small><br><strong>Monitoring</strong> - Utopia: The local provider has confirmed the damage was caused by vandals. Splicers and repair teams are at the site working to repair the damage. Work is underway to obtain further details regarding which repair step is underway..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:43:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>05:04:29</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification for 1/5/2026 - Footprint(s) BZ\*\*\* DESCRIPTION: UTOPIA has been alerted to an outage in the BZ\*\*\* footprint(s) in Bozeman, MT. Field Services are in transit to the site. START TIME: 6:50PM SCOPE OF IMPACT: TBD.</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>05:12:38</var> GMT+0</small><br><strong>Investigating</strong> - Utopia has not determined an ETR at this time..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>05:37:11</var> GMT+0</small><br><strong>Identified</strong> - UTOPIA: The Lumen NOC engaged the local provider, and the local provider has confirmed a fiber fault in the area. The local provider has engaged a repair team to dispatch and assist with isolation efforts..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>01:47:22</var> GMT+0</small><br><strong>Monitoring</strong> - Utopia: Local provider replacement crews are en route to the repair site to resume splicing. An ETA of 16:45 GMT has been confirmed. The next update will be provided after the arrival of the replacement teams and confirmation of the resumption of repairs..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>01:48:36</var> GMT+0</small><br><strong>Monitoring</strong> - The local provider's replacement splice crew has arrived on site and is resuming repair efforts on the remaining fiber systems..</p> ]]> Tue, 6 Jan 2026 05:04:29 +0000 https://status.sumofiber.com/incident/cmk24kmnf0603n7evjbqutofc https://status.sumofiber.com/incident/cmk24kmnf0603n7evjbqutofc Utopia Outage in West Valley City, Utah (WV025) Type: Incident Duration: 10 hours and 48 minutes Affected Components: West Valley City Jan 1, 18:16:06 GMT+0 - Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV025) footprint(s) in West Valley City, Utah. Field Services are in transit to the site. Jan 1, 18:36:15 GMT+0 - Identified - Utopia Update: Switch Fabric Module will be getting replaced. Jan 1, 18:42:42 GMT+0 - Identified - Utopia will reboot equipment at 12:00 PM to replace the module. Please expect a 5–10 minute downtime during this process. Jan 1, 22:45:06 GMT+0 - Identified - Utopia is still working to resolve the issue and has informed us that a manual bypass is required as a temporary solution. If you are still experiencing issues, please give us a call so we can submit a request to Utopia Jan 2, 05:04:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 48 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>18:16:06</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV025) footprint(s) in West Valley City, Utah. Field Services are in transit to the site..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>18:36:15</var> GMT+0</small><br><strong>Identified</strong> - Utopia Update: Switch Fabric Module will be getting replaced..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>18:42:42</var> GMT+0</small><br><strong>Identified</strong> - Utopia will reboot equipment at 12:00 PM to replace the module. Please expect a 5–10 minute downtime during this process..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>22:45:06</var> GMT+0</small><br><strong>Identified</strong> - Utopia is still working to resolve the issue and has informed us that a manual bypass is required as a temporary solution. If you are still experiencing issues, please give us a call so we can submit a request to Utopia.</p> <p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>05:04:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 1 Jan 2026 18:16:06 +0000 https://status.sumofiber.com/incident/cmjvrne3t002oz43og40j4pap https://status.sumofiber.com/incident/cmjvrne3t002oz43og40j4pap Utopia Outage in Layton, West Valley, Utah (LA022,WV011,WV012) Type: Incident Duration: 22 hours and 49 minutes Affected Components: Salt Lake City, West Valley City, Layton Jan 1, 06:15:05 GMT+0 - Investigating - UTOPIA Network Outage Notification for 12/31/2025 - Footprint(s) WV011 - WJ009 - LA022 DESCRIPTION: UTOPIA has been alerted to an outage in the WV011 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are residential/business customers affected. Updates will be sent as we know more information. START TIME: 9:00 PM SCOPE OF IMPACT: All customers affected will be without service. Jan 1, 07:12:05 GMT+0 - Identified - UTOPIA has rerouted traffic from multiple zones in West Valley. Please reboot your home router to restore service. Jan 1, 07:18:00 GMT+0 - Investigating - Jan 1, 16:24:43 GMT+0 - Identified - Utopia made another network change to reroute additional users away from the affected area. Please reboot your home router if you are still experiencing connection issues. Jan 1, 18:15:16 GMT+0 - Identified - UTOPIA has informed us that they need to reboot the core switch for West Valley City to resolve the issue affecting much of the city. During this process, internet service will be temporarily unavailable for approximately 5–10 minutes. Jan 1, 18:35:52 GMT+0 - Identified - Utopia Update: Switch Fabric Module will be getting replaced. Jan 1, 18:43:03 GMT+0 - Identified - Utopia will reboot equipment at 12:00 PM to replace the module. Please expect a 5–10 minute downtime during this process. Jan 1, 22:45:36 GMT+0 - Identified - Utopia is still working to resolve the issue and has informed us that a manual bypass is required as a temporary solution. If you are still experiencing issues, please give us a call so we can submit a request to Utopia Jan 2, 05:04:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 hours and 49 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>06:15:05</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification for 12/31/2025 - Footprint(s) WV011 - WJ009 - LA022 DESCRIPTION: UTOPIA has been alerted to an outage in the WV011 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are residential/business customers affected. Updates will be sent as we know more information. START TIME: 9:00 PM SCOPE OF IMPACT: All customers affected will be without service..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>07:12:05</var> GMT+0</small><br><strong>Identified</strong> - UTOPIA has rerouted traffic from multiple zones in West Valley. Please reboot your home router to restore service..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>07:18:00</var> GMT+0</small><br><strong>Investigating</strong> - .</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>16:24:43</var> GMT+0</small><br><strong>Identified</strong> - Utopia made another network change to reroute additional users away from the affected area. Please reboot your home router if you are still experiencing connection issues..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>18:15:16</var> GMT+0</small><br><strong>Identified</strong> - UTOPIA has informed us that they need to reboot the core switch for West Valley City to resolve the issue affecting much of the city. During this process, internet service will be temporarily unavailable for approximately 5–10 minutes..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>18:35:52</var> GMT+0</small><br><strong>Identified</strong> - Utopia Update: Switch Fabric Module will be getting replaced..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>18:43:03</var> GMT+0</small><br><strong>Identified</strong> - Utopia will reboot equipment at 12:00 PM to replace the module. Please expect a 5–10 minute downtime during this process..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>22:45:36</var> GMT+0</small><br><strong>Identified</strong> - Utopia is still working to resolve the issue and has informed us that a manual bypass is required as a temporary solution. If you are still experiencing issues, please give us a call so we can submit a request to Utopia.</p> <p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>05:04:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 1 Jan 2026 06:15:05 +0000 https://status.sumofiber.com/incident/cmjv1w5jp0b1s3wprs8bjcbho https://status.sumofiber.com/incident/cmjv1w5jp0b1s3wprs8bjcbho Utopia Outage in West Valley City, Utah (WV042) Type: Incident Duration: 6 days, 4 hours and 4 minutes Affected Components: West Valley City Dec 26, 00:08:05 GMT+0 - Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV042) footprint(s) in West Valley City, Utah. Field Services are in transit to the site. Jan 1, 04:12:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 4 hours and 4 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>00:08:05</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV042) footprint(s) in West Valley City, Utah. Field Services are in transit to the site..</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>04:12:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Dec 2025 00:08:05 +0000 https://status.sumofiber.com/incident/cmjm4538l06k3kpnkbwrc59jn https://status.sumofiber.com/incident/cmjm4538l06k3kpnkbwrc59jn Utopia Outage in Midvale, Utah (MD001) Type: Incident Duration: 7 hours and 15 minutes Affected Components: Midvale Dec 18, 13:56:02 GMT+0 - Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (MD001) footprint(s) in Midvale, Utah. Field Services are in transit to the site. Dec 18, 21:11:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 15 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>13:56:02</var> GMT+0</small><br><strong>Investigating</strong> - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (MD001) footprint(s) in Midvale, Utah. Field Services are in transit to the site..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>21:11:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Dec 2025 13:56:02 +0000 https://status.sumofiber.com/incident/cmjbi70qd028vhe6tincu44yi https://status.sumofiber.com/incident/cmjbi70qd028vhe6tincu44yi Utopia Outage in Layton, Utah (LA007) Type: Incident Duration: 20 hours and 6 minutes Affected Components: Layton Dec 18, 01:05:06 GMT+0 - Investigating - Equipment going down intermittently due to possible power issues. Sending out a tech to assess. Dec 18, 21:11:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 6 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>01:05:06</var> GMT+0</small><br><strong>Investigating</strong> - Equipment going down intermittently due to possible power issues. Sending out a tech to assess..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>21:11:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Dec 2025 01:05:06 +0000 https://status.sumofiber.com/incident/cmjaqnlei062zjxvul2gbmjw5 https://status.sumofiber.com/incident/cmjaqnlei062zjxvul2gbmjw5 Utopia Outage in Brigham City, Utah (BR004) Type: Incident Duration: 2 hours and 7 minutes Affected Components: Brigham City Dec 17, 20:32:25 GMT+0 - Resolved - This incident has been resolved. Dec 17, 18:25:05 GMT+0 - Investigating - ADS device down. Field service on route. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>20:32:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>18:25:05</var> GMT+0</small><br><strong>Investigating</strong> - ADS device down. Field service on route..</p> ]]> Wed, 17 Dec 2025 18:25:05 +0000 https://status.sumofiber.com/incident/cmjacd63a02kz134dlj5ni047 https://status.sumofiber.com/incident/cmjacd63a02kz134dlj5ni047