Affected Components: Midvale

Apr 17, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: MD001 power maintenance 4/17/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-17 12:01:00AM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Affected Components: Clearfield

Apr 17, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: CF003 power maintenance 4/17/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-17 12:01:00AM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Affected Components: Brigham City

Apr 17, 05:00:00 GMT+0
Identified - Utopia Maintenance Notification: MNT-BR004-006 Nucor Tower Fiber relocate - CATEGORY: Fiber - Relocation/UndergroundChange - MAINTENANCE START TIME: 2026-04-16 11:00:00PM - MAINTENANCE END TIME: 2026-04-17 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Affected Components: Orem

Apr 10, 06:00:00 GMT+0
Identified - Utopia Maintenance Notification: OR006 Power Maintenance - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-04-10 12:00:00AM - MAINTENANCE END TIME: 2026-04-10 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Duration: 5 hours and 59 minutes

Affected Components: Murray

Apr 3, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Apr 3, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 3, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: MU009-02 power maintenance 4/3/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-04-03 12:01:00AM - MAINTENANCE END TIME: 2026-04-03 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Duration: 2 hours and 51 minutes

Affected Components: Brigham City

Mar 31, 15:13:03 GMT+0
Investigating - Tripped breaker took down core router.

Mar 31, 18:04:09 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 59 minutes

Affected Components: Layton

Mar 27, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Mar 27, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 27, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: LA001 power maintenance/testing 3/27/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-27 12:01:00AM - MAINTENANCE END TIME: 2026-03-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Duration: 1 day, 21 hours and 33 minutes

Affected Components: West Valley City

Mar 23, 21:03:06 GMT+0
Investigating - Slot down on WV015-ADS-7001, Team has been notified..

Mar 25, 18:36:14 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 59 minutes

Affected Components: Midvale

Mar 20, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: Switch retirement AllenSt-6400 3/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-03-20 12:01:00AM - MAINTENANCE END TIME: 2026-03-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Mar 20, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 59 minutes

Affected Components: Layton

Mar 20, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: LA025 UPS replacement 3/20/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-03-20 12:01:00AM - MAINTENANCE END TIME: 2026-03-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Mar 20, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 38 minutes

Affected Components: West Valley City

Mar 18, 18:28:06 GMT+0
Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV042) footprint(s) in West Valley City, Utah. Field Services are in transit to the site..

Mar 18, 19:05:40 GMT+0
Resolved - This incident has been resolved..

Duration: 3 days, 15 hours and 36 minutes

Affected Components: West Valley City

Mar 18, 19:05:32 GMT+0
Resolved - This incident has been resolved..

Mar 15, 03:29:05 GMT+0
Investigating - Possible fiber damage. Listed customers may not match as most affected customers are on ADS-5001 which doesnt match documentation..

Duration: 5 hours and 59 minutes

Affected Components: West Valley City

Mar 13, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: WV007 power maintenance/testing 3/13/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Mar 13, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 59 minutes

Affected Components: Layton

Mar 13, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: LA022 power maintenance/testing 3/13/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Mar 13, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 59 minutes

Affected Components: Clearfield

Mar 13, 06:01:00 GMT+0
Identified - Utopia Maintenance Notification: Groom CF007.10 to CF007-B fiber maintenance 3/13/2026 - CATEGORY: Fiber - Relocation/UndergroundChange - MAINTENANCE START TIME: 2026-03-13 12:01:00AM - MAINTENANCE END TIME: 2026-03-13 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Mar 13, 06:01:01 GMT+0
Identified - Maintenance is now in progress.

Mar 13, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 hours

Affected Components: Orem

Mar 12, 02:00:00 GMT+0
Identified - Utopia Maintenance Notification: EMERGENCY fiber repair OR024.12 - CATEGORY: Fiber - Repair/UndergroundCableDamage - MAINTENANCE START TIME: 2026-03-11 08:00:00PM - MAINTENANCE END TIME: 2026-03-12 08:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Mar 12, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 12 hours

Affected Components: Murray

Mar 10, 02:00:00 GMT+0
Identified - Utopia Maintenance Notification: MUMD2.2 72FOC Repair - CATEGORY: Fiber - Repair/AerialCableDamage - MAINTENANCE START TIME: 2026-03-09 08:00:00PM - MAINTENANCE END TIME: 2026-03-10 08:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Mar 10, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Lehi City Fiber, Providence City, Bountiful City Fiber

Mar 7, 07:00:00 GMT+0
Identified - This is the final scheduled maintenance window for our core network upgrade. We anticipate a brief, momentary service interruption tonight that may impact customers in Bountiful, Lehi, and Providence. This is the last blip — once complete, our network upgrade is fully finished. Thank you for your patience throughout this process. We appreciate you choosing SUMOFIBER. 🚀.

Mar 7, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 7, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Lehi, Bluffdale, Centerville, Lehi, Logan, , Tremonton, Santa Clara, Saratoga Springs, St. George, Cedar Hills, Midvale, Lehi City Fiber, Orem, West Haven, Pleasant Grove, Woodland Hills, Murray, Lindon, Ogden, Providence City, Bountiful City Fiber, Payson, Syracuse, West Point, Salt Lake City, West Valley City, Perry, Brigham City, Heber City, Draper, North Salt Lake, Layton, Morgan City, Clearfield, Utopia Fiber →

Mar 6, 07:00:00 GMT+0
Identified - we were unable to complete the IP migration yesterday and will do it tonight. will will probably be a minor blip as the IPs move from the old router to a new router..

Mar 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Lehi, Bluffdale, Centerville, Lehi, Logan, , Tremonton, Santa Clara, Saratoga Springs, St. George, Cedar Hills, Midvale, Lehi City Fiber, Orem, West Haven, Pleasant Grove, Woodland Hills, Murray, Lindon, Ogden, Providence City, Bountiful City Fiber, Payson, Syracuse, West Point, Salt Lake City, West Valley City, Perry, Brigham City, Heber City, Draper, North Salt Lake, Layton, Morgan City, Clearfield, Utopia Fiber →

Mar 5, 07:00:00 GMT+0
Identified - Part 2 of our router upgrade. We are moving the IP's from an EX4650 to a MX304\. This will cause a blip as your router relearns the MAC/ARP..

Mar 5, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Lehi, Bluffdale, Centerville, Lehi, Logan, Syracuse, West Point, , Salt Lake City, Tremonton, Santa Clara, Saratoga Springs, St. George, Cedar Hills, Midvale, Lehi City Fiber, Orem, West Haven, Pleasant Grove, Woodland Hills, Murray, Lindon, Ogden, Providence City, Bountiful City Fiber, Payson, West Valley City, Perry, Brigham City, Heber City, Draper, North Salt Lake, Layton, Morgan City, Clearfield, Utopia Fiber →

Mar 4, 07:00:00 GMT+0
Identified - We are performing a router upgrade in Utah. there will be brief moments of outage. if any issues persist a simple router reboot will fix.

Mar 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: St. George

Mar 3, 07:00:00 GMT+0
Identified - we are replacing the router facing the [St.George](http://St.George) customers. the mac of the gateway will change causing a small blip. if you have lingering issues simply reboot your home router to clear the settings..

Mar 3, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 7 minutes

Affected Components: West Valley City

Mar 2, 15:15:06 GMT+0
Investigating - Card 1 seems to be down at WV013-ADS-7001..

Mar 2, 17:21:40 GMT+0
Resolved - This incident has been resolved..

Duration: 16 hours

Affected Components: Orem

Mar 2, 01:22:02 GMT+0
Investigating - ONT Unreachable OR031-ADS-2001 \[10.1.24.31\].

Mar 2, 03:11:50 GMT+0
Identified - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26..

Mar 2, 17:21:51 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 59 minutes

Affected Components: West Valley City

Feb 27, 07:01:00 GMT+0
Identified - Utopia Maintenance Notification: WV001 switch retirement for business customers 2/27/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Feb 27, 07:01:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 59 minutes

Affected Components: Layton

Feb 27, 07:01:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 27, 07:01:00 GMT+0
Identified - Utopia Maintenance Notification: LA011 power maintenance 2/27/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Duration: 5 hours and 59 minutes

Affected Components: Murray

Feb 27, 07:01:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 27, 07:01:00 GMT+0
Identified - Utopia Maintenance Notification: MU009 power maintenance/testing 2/27/2026 - CATEGORY: Power - Device/Replacement - MAINTENANCE START TIME: 2026-02-27 12:01:00AM - MAINTENANCE END TIME: 2026-02-27 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Duration: 2 days and 8 hours

Affected Components: West Valley City

Feb 26, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 24, 15:00:00 GMT+0
Identified - Utopia Maintenance Notification: WV001 switch retirement for residential customers 2/24-26 8AM-4PM - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-24 08:00:00AM - MAINTENANCE END TIME: 2026-02-26 04:00:00PM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Feb 24, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours and 59 minutes

Affected Components: Layton

Feb 20, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 20, 07:01:00 GMT+0
Identified - Utopia Maintenance Notification: LA006 power maintenance/testing 2/20/2026 - CATEGORY: Power - Device/Testing - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Feb 20, 07:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours and 59 minutes

Affected Components: Layton

Feb 20, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 20, 07:01:00 GMT+0
Identified - Utopia Maintenance Notification: LA009 switch replacement for business customers 2/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Feb 20, 07:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours and 59 minutes

Affected Components: Layton

Feb 20, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 20, 07:01:00 GMT+0
Identified - Utopia Maintenance Notification: LA001 switch retirement for business customers 2/20/2026 - CATEGORY: Network Hardware - Device/Replacement - MAINTENANCE START TIME: 2026-02-20 12:01:00AM - MAINTENANCE END TIME: 2026-02-20 06:00:00AM -- SCOPE OF IMPACT: Customers in the listed zones will experience a brief outage during maintenance..

Feb 20, 07:01:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 28 minutes

Affected Components: Salt Lake City

Feb 12, 22:21:15 GMT+0
Resolved - This incident has been resolved..

Feb 12, 18:53:34 GMT+0
Investigating - Category: **Fiber - Optical/LowlightLevels** SS001-ADS-1001 - Emergency Maintenance Errors on Uplink. Swapping sides..

Duration: 5 hours and 17 minutes

Affected Components: Brigham City

Feb 10, 17:56:07 GMT+0
Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (BR007) footprint(s) in Brigham City, Utah. Field Services are in transit to the site..

Feb 10, 23:12:52 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 28 minutes

Affected Components: Lindon

Feb 9, 15:53:03 GMT+0
Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (LI001) footprint(s) in Lindon, Utah,Orem, Utah. Field Services are in transit to the site..

Feb 9, 20:21:09 GMT+0
Resolved - This incident has been resolved..

Duration: 16 hours and 7 minutes

Affected Components: Logan

Feb 5, 02:42:00 GMT+0
Investigating - Multiple customers down in the LG001 area off of different devices. Possible fiber damage..

Feb 5, 03:12:51 GMT+0
Identified - Fiber cut has been confirmed. Crews have been dispatched to repair damage. Current ETR is 12:00 a.m. .

Feb 5, 18:48:47 GMT+0
Resolved - This incident has been resolved..

Duration: 3 days, 22 hours and 48 minutes

Jan 31, 18:06:00 GMT+0
Resolved - This incident has been resolved..

Jan 30, 19:18:44 GMT+0
Investigating - We are receiving reports of an outage in Lehi, Utah, and are actively working with Stratafi to identify the cause..

Jan 30, 22:07:30 GMT+0
Identified - Stratafi Update: Our fiber crews have confirmed the outage was caused by a fiber cut. Repair work is underway, and the estimated restoration time is 6–8 hours. We will provide updates as they become available. Thank you for your patience as we work to restore connectivity as quickly as possible..

Duration: 3 hours and 38 minutes

Affected Components: West Valley City

Jan 30, 14:40:03 GMT+0
Investigating - WV001-ADS-1001 Slot 4 failed. Device died. moving customers to new ADS port. .

Jan 30, 18:17:59 GMT+0
Resolved - This incident has been resolved..

Affected Components: Pleasant Grove

Jan 26, 23:12:06 GMT+0
Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (PG003) footprint(s) in Pleasant Grove, Utah. Field Services are in transit to the site..

Jan 26, 23:12:07 GMT+0
Resolved - This incident has been resolved..

Duration: 48 minutes

Jan 25, 04:02:05 GMT+0
Investigating - Lost connection to edge-ut-cf006-rtr1 at 8:25 p.m. Field services is heading up to the cabinet to assess the outage. .

Jan 25, 04:50:14 GMT+0
Resolved - Engineering was able to gain remote access to the switch and power cycle to restore service on the edge switch. Customers are back up. .

Duration: 1 day and 4 hours

Affected Components: West Valley City

Jan 25, 02:43:22 GMT+0
Identified - _Utopia is saying the ETR is 10PM_.

Jan 25, 04:26:14 GMT+0
Monitoring - Crews are still working on repair. Service has been restored to some customers. The current ETR is 11:00 p.m. .

Jan 25, 06:56:09 GMT+0
Resolved - This incident has been resolved..

Jan 24, 02:55:58 GMT+0
Investigating - WV042.5.2 looks to have a possible fiber cut. FSG has been notified and is in route. .

Jan 24, 22:00:15 GMT+0
Identified - _Utopia is saying the ETR is 4 PM._.

Duration: 22 hours and 21 minutes

Jan 22, 03:39:26 GMT+0
Identified - Utopia Update: \*\*ETR is 1/22/26 5:00 AM..

Jan 22, 20:08:58 GMT+0
Resolved - This incident has been resolved..

Jan 21, 21:47:31 GMT+0
Investigating - All ADS's are down. FSG is on route to investigate. Outage in SC001 and SC002 .

Jan 21, 22:30:43 GMT+0
Identified - Confirmed there has been a Fiber Strike in St. George that has taken down both SC001 and SC002. Currently working on getting contractors headed there..

Duration: 4 days, 19 hours and 40 minutes

Affected Components: West Valley City

Jan 11, 07:49:05 GMT+0
Investigating - WV034-ADS-7002 slot 4 is down. Field Services is in route to the cabinet. .

Jan 16, 03:28:53 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 29 minutes

Affected Components: Lehi City Fiber

Jan 8, 18:50:27 GMT+0
Investigating - We are receiving multiple calls from customers in Lehi reporting internet issues. StrataFi has confirmed that several ISPs have also contacted them, and they are currently investigating a possible fiber cut..

Jan 8, 20:19:48 GMT+0
Resolved - This incident has been resolved..

Duration: 2 days, 13 hours and 39 minutes

Affected Components: Yellowstone Fiber

Jan 6, 08:15:09 GMT+0
Identified - Field Services repairing connection. ETR: 5:00 AM.

Jan 7, 01:16:27 GMT+0
Identified - Utopia: Outside Plant Engineer is currently onsite working to pinpoint the damage and begin troubleshooting repairs. Once the exact point of failure is located, repair efforts will commence..

Jan 7, 01:24:06 GMT+0
Monitoring - Utopia/Yellowstone fiber is currently down due to this outage; however, active customers are not affected, as service is operating on redundant fiber backbone connections through SumoFiber. Due to the outage, ONT visibility is unavailable, and no ETR has been provided by UTOPIA..

Jan 7, 03:03:08 GMT+0
Monitoring - Utopia: The local provider has confirmed the damage was caused by vandals. Splicers and repair teams are at the site working to repair the damage. Work is underway to obtain further details regarding which repair step is underway..

Jan 8, 18:43:58 GMT+0
Resolved - This incident has been resolved..

Jan 6, 05:04:29 GMT+0
Investigating - UTOPIA Network Outage Notification for 1/5/2026 - Footprint(s) BZ\*\*\* DESCRIPTION: UTOPIA has been alerted to an outage in the BZ\*\*\* footprint(s) in Bozeman, MT. Field Services are in transit to the site. START TIME: 6:50PM SCOPE OF IMPACT: TBD.

Jan 6, 05:12:38 GMT+0
Investigating - Utopia has not determined an ETR at this time..

Jan 6, 05:37:11 GMT+0
Identified - UTOPIA: The Lumen NOC engaged the local provider, and the local provider has confirmed a fiber fault in the area. The local provider has engaged a repair team to dispatch and assist with isolation efforts..

Jan 8, 01:47:22 GMT+0
Monitoring - Utopia: Local provider replacement crews are en route to the repair site to resume splicing. An ETA of 16:45 GMT has been confirmed. The next update will be provided after the arrival of the replacement teams and confirmation of the resumption of repairs..

Jan 8, 01:48:36 GMT+0
Monitoring - The local provider's replacement splice crew has arrived on site and is resuming repair efforts on the remaining fiber systems..

Duration: 10 hours and 48 minutes

Affected Components: West Valley City

Jan 1, 18:16:06 GMT+0
Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV025) footprint(s) in West Valley City, Utah. Field Services are in transit to the site..

Jan 1, 18:36:15 GMT+0
Identified - Utopia Update: Switch Fabric Module will be getting replaced..

Jan 1, 18:42:42 GMT+0
Identified - Utopia will reboot equipment at 12:00 PM to replace the module. Please expect a 5–10 minute downtime during this process..

Jan 1, 22:45:06 GMT+0
Identified - Utopia is still working to resolve the issue and has informed us that a manual bypass is required as a temporary solution. If you are still experiencing issues, please give us a call so we can submit a request to Utopia.

Jan 2, 05:04:21 GMT+0
Resolved - This incident has been resolved..

Duration: 22 hours and 49 minutes

Affected Components: Salt Lake City, West Valley City, Layton

Jan 1, 06:15:05 GMT+0
Investigating - UTOPIA Network Outage Notification for 12/31/2025 - Footprint(s) WV011 - WJ009 - LA022 DESCRIPTION: UTOPIA has been alerted to an outage in the WV011 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are residential/business customers affected. Updates will be sent as we know more information. START TIME: 9:00 PM SCOPE OF IMPACT: All customers affected will be without service..

Jan 1, 07:12:05 GMT+0
Identified - UTOPIA has rerouted traffic from multiple zones in West Valley. Please reboot your home router to restore service..

Jan 1, 07:18:00 GMT+0
Investigating - .

Jan 1, 16:24:43 GMT+0
Identified - Utopia made another network change to reroute additional users away from the affected area. Please reboot your home router if you are still experiencing connection issues..

Jan 1, 18:15:16 GMT+0
Identified - UTOPIA has informed us that they need to reboot the core switch for West Valley City to resolve the issue affecting much of the city. During this process, internet service will be temporarily unavailable for approximately 5–10 minutes..

Jan 1, 18:35:52 GMT+0
Identified - Utopia Update: Switch Fabric Module will be getting replaced..

Jan 1, 18:43:03 GMT+0
Identified - Utopia will reboot equipment at 12:00 PM to replace the module. Please expect a 5–10 minute downtime during this process..

Jan 1, 22:45:36 GMT+0
Identified - Utopia is still working to resolve the issue and has informed us that a manual bypass is required as a temporary solution. If you are still experiencing issues, please give us a call so we can submit a request to Utopia.

Jan 2, 05:04:04 GMT+0
Resolved - This incident has been resolved..

Duration: 6 days, 4 hours and 4 minutes

Affected Components: West Valley City

Dec 26, 00:08:05 GMT+0
Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (WV042) footprint(s) in West Valley City, Utah. Field Services are in transit to the site..

Jan 1, 04:12:24 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 15 minutes

Affected Components: Midvale

Dec 18, 13:56:02 GMT+0
Investigating - UTOPIA Network Outage Notification - DESCRIPTION: UTOPIA has been alerted to an outage in the (MD001) footprint(s) in Midvale, Utah. Field Services are in transit to the site..

Dec 18, 21:11:14 GMT+0
Resolved - This incident has been resolved..

Duration: 20 hours and 6 minutes

Affected Components: Layton

Dec 18, 01:05:06 GMT+0
Investigating - Equipment going down intermittently due to possible power issues. Sending out a tech to assess..

Dec 18, 21:11:08 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 7 minutes

Affected Components: Brigham City

Dec 17, 20:32:25 GMT+0
Resolved - This incident has been resolved..

Dec 17, 18:25:05 GMT+0
Investigating - ADS device down. Field service on route..